Student Loan Servicing Specialist
GeneralistRemoteHourly contractPosted Nov 11
Time commitment: 15-25 hours/week
micro1 is engaging Student Loan Servicing Specialists to contribute their expertise to a project supporting a customer’s needs in federal student loan servicing. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required; your domain knowledge is what matters. Drawing on your direct experience assisting federal student loan borrowers, you will bring essential insights into critical servicing topics, including repayment plans, PSLF payment counts, deferment, forbearance, and delinquency management.
Scope of Work
- Review and analyze sample questions from federal student loan borrowers to assess service accuracy and borrower guidance.
- Develop clear, detailed rubrics that define correct and complete responses to complex borrower inquiries.
- Evaluate AI-generated answers for accuracy, completeness, and alignment with current federal policies, including recent changes to repayment plans.
- Document errors, omissions, and outdated guidance found in AI responses, providing actionable, precise written feedback.
- Leverage working knowledge of servicing challenges such as payment count irregularities, misapplied payments, and servicer transfers to identify nuanced issues.
- Contribute asynchronously, delivering high-quality written assessments and feedback to improve AI system performance.
