Student Loan Counselor

Location: United States (Remote)

micro1 is engaging Student Loan Counselor/Advisors to contribute their expertise to a project supporting a customer’s needs in federal student loan servicing. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required; your domain knowledge is what matters.

Scope of Work

• Write realistic student loan questions reflecting common borrower concerns and scenarios.
• Craft authoritative reference answers using up-to-date federal guidelines, with citations to official sources.
• Assess and review responses from other experts, ensuring clarity, accuracy, and policy compliance.
• Identify and flag content inaccuracies, ambiguities, or outdated guidance for further review.
• Stay current on federal student loan regulations, policy updates, and relief programs relevant to borrowers.
• Collaborate within a virtual network to enhance training data quality and reliability.

Preferred Qualifications

• Comprehensive knowledge of federal student loan programs.
• Recent, hands-on experience advising borrowers, such as nonprofit student loan counseling, college financial aid, or federal loan servicing.
• Exceptional written and verbal communication skills with a commitment to clarity and empathy.
• Meticulous attention to detail, especially in reviewing complex borrower scenarios and documentation.