Customer Service / E-commerce Specialist

Join a leading AI lab's cutting-edge GenAI team to be at the core of the AI revolution, where your expertise fuels the development of the most advanced Large Language Models.

Overview

Join a leading AI lab's cutting-edge GenAI team and help build foundational AI models from the ground up. We're seeking talented Customer Service and E-commerce Specialists with hands-on experience resolving complex customer, order and retail operations issues to bring practical judgment on real customer interactions and elevate the quality of our AI training data.

This is a W-2 employment position with Cincinnatus LLC, with the opportunity to be placed at a leading AI Lab as part of their extended workforce.

Key Responsibilities

• Guide research and engineering teams to close knowledge gaps and improve AI model performance in customer service and e-commerce operations, orders, returns and refunds, and policy-driven escalations topics.
• Design challenging, domain-relevant tasks, and write accurate and well-structured solutions to customer service and e-commerce operations problems.
• Evaluate customer service and e-commerce operations tasks and solutions and provide clear, written technical feedback.
• Write and evaluate realistic customer conversations covering orders, returns, refunds, billing and account issues, applying store policies precisely.
• Develop rubrics to assess accuracy, policy compliance, tone and resolution quality in AI customer support responses.
• Collaborate with other subject matter experts to ensure consistency and accuracy in training data.